Greater Peterborough Network

Menu
Are you part of the NHS?

Yes – We are a non profit NHS organisation

What services do you provide?

We deliver multiple services:

  • Peterborough GP Hub
  • HCA Home Visiting Service
  • City Care Centre Blood Test Reception
  • Serious Mental Illness HCA Service.
  • Ambulance Support
  • Diabetes Home Visiting Service
  • BP at Home

For more information please refer to “Our Services” page

How do I contact the Greater Peterborough Network?

You can contact us by:

Telephone – 01733666670 (Option 1 or 3 – depending on service needed)

Email – info@greaterpeterboroughgps.nhs.uk

Via our website on the “Contact Us” page

How do I make a complaint to the Greater Peterborough Network

Greater Peterborough Network is committed to ensuring patient centred care is the at the core of all we do. We understand the importance of learning from people’s experiences and therefore actively encourage feedback from all service users and members of the public.

 

You can raise a formal complaint in writing:

By post:

Complaints

Greater Peterborough Network

Allia Future Business Centre,

London Road,

Peterborough,

PE2 8AN

 

Email: gpn.feedback@nhs.net

 

When making a complaint, please ensure you provide:

  • Your full name, address and contact details e.g. phone number and email address.
  • The patients name (if you are complaining on behalf of someone else) – we will need to gain appropriate consent from the patient in this case.
  • The date, time and location the problem occurred.
  • Relevant details about what happened and the reason for complaint.
  • A clear set of questions explaining what you would like us to investigate and provide answers to.
  • An indication of what outcome you would like to see from your complaint.

Please note: You may wish to remain anonymous, in this instance a full investigation will still be carried out however, we will unfortunately be unable to provide you with a response of the outcome.

When we receive your complaint, we will contact you within 3 working days to acknowledge we have received your complaint. We will endeavour to provide you with a full written response within 40 working days. Many complaints are complex and require a more detailed investigation in order to provide a full and through response, in these cases we aim to provide a written response within 50 working days. If this is not possible, we will keep you updated.